Changes to Existing Orders
To make changes to your existing order that falls within 24 hours, for emergencies or questions regarding existing orders out for delivery call emergency line 954-214-1796.
Additional Services
We understand that you occasionally need a higher level of service beyond the traditional service that most rental companies provide. We can accommodate your requests, however, these extra efforts will necessitate an additional charge.
Equipment Operation
All of our equipment that is mechanical, electrical or propane operated comes with detailed operation and safety information sheets.
Click here to view documents and instructions available for download.
Damage Waiver
Yes, we do offer a Damage Waiver. Basically, for a small fee, we will not hold you responsible for any accidental breakage or damage of equipment. Ask your customer representative for details.
Loss or Damage
Responsibility for the equipment remains with you from the time you receive it until it is back in our possession. Never leave equipment unattended and always make sure it is protected from the weather. Replacement costs will be incurred for missing, broken or rain damaged items. Remember, our insurance […]
Pick-up
Tables and chairs must be folded and stacked in the same location as the delivery. Rinse all china, glasses, and flatware free of food. Repack all items in the original delivery container and stack in the same location as delivery. Linens should be […]
Delivery
Delivery is available at a nominal fee in our regular delivery areas. Our personnel are instructed to neatly stack all items in a mutually convenient place. Prices do not include the set-up or breakdown of equipment. This service must be prearranged, as our drivers are on a tight schedule. Also, advance arrangements must be made […]
Customer Pick-up
All equipment must be stored inside the vehicle. Tables or other equipment may not be secured to the top of vehicles. Our insurance does not cover rental equipment while in transit or in your care & you do so at your own risk.
Cancellation/Changes
We require a minimum of 1 weeks notice to cancel orders you have reserved with us. Should you cancel your order within that period a 20% restock fee will be applied to your contract. Should you cancel after the order has been loaded or delivered a 50% restock fee + delivery fee (if applicable) will […]
Payment
A 50% deposit is required to confirm an order. Full payment is due 2 days prior to delivery or customer pickup. Prior to delivery; Visa, MasterCard, American Express, or Discover are accepted for payment. Customer pickup orders less than $200 may pay upon pickup. Only established customers may pay by cash or check with prior […]